The office’s phone system isn’t something most small business owners like to think too much about. After all, you use your business’s phone system to place and receive calls and messages, but you don’t use it for much else. It certainly doesn’t hold the almost glamorous appeal of laptops, desktops, or smart phones. As long as it’s working, there usually isn’t much need or desire to think about the office phones.
However, your office phone system is actually quite important. Even though lots of people like to discuss business over email, there are still plenty of potential clients that like to create business deals over the phone. Furthermore, customers who want to speak with a representative of your company may get frustrated if they can’t get through to someone to help with a problem.
There are many things to consider when choosing a phone system and hardware for your small business. How many employees will be using the phone system? What is your budget? How reliable is the service? What options (like call forwarding, voice mail, and menus) do you need? What kind of contract will you be required to sign? All of these questions and more must be answered before making a purchase.
8×8 is a US based VoIP provider, and they come highly recommended by many small and medium sized business owners. This company offers many features with their service including voicemail, call forwarding, unlimited calling and faxing, and more. You won’t need PBX-style hardware or a specialized IT support staff to maintain your phone system either.
Mitel is one of the most widely-recognized service providers out there. They hoffer a wide range of services in every price range to meet your business’s phone system needs. Mitel’s call center technology allows your system to integrate with existing programs like Salesforce. Mitel also offers other features like multi-line IP phones, customer identity features, conference and video phone units, and much more.
Cisco is one of the largest networking companies in the world. The Cisco brand is widely recognized as reliable and of high-quality. Cisco systems are perfect for people who still want to use PBX style hardware. Cisco offers many of the features small business owners need such as voicemail, messaging, voice and video calling, and many other options.
If you find that you have to upgrade your phone system, do your research and make sure you are getting a phone service that has all the features your business needs to thrive. If you decide to upgrade or change out your phone system and need to buy or sell your phone system hardware, feel free to contact us to help you save money on a purchase or maximize your profits from the sale of your hardware.